Posts by Terri Wilcox
The Anxious Era
Back in January-February 2020, businesses were cruising along, most with updated strategic plans for the new year, excited to move forward. Then with a blink of an eye, we fell into the shock of a lifetime causing wide-spread disruption. The Anxious Era began. This last year has been an exercise in change management. So how…
Read More3 Little (but absolutely key) Leadership Lessons
No joke – we celebrated our 23rd year in business on Friday, April 1st. I’m not sure why Steve and I decided to go with April 1 as our official start date but we did and it has not served us wrong yet! I was recently asked what 2-3 biggest things we as founders have…
Read MoreWhat Do They Really Think?
Do you know how your customers really view your company? Are you sure? If asked, would you be able to define “the customer experience” based on something measurable? Companies often use time, effort and valuable resources to build out customer care programs based on what they assume is important to the customer without ever asking…
Read MoreThe Great Resignation or the Great Re-Balancing Act?
Employers and employees alike are talking about this thing called “The Great Resignation”. What is this movement? Well, it was coined by university professor, Anthony Klotz, and since, has spread through social media, taking on a slightly different angle. Klotz’s premise is basically this: when there is uncertainty, people tend to hunker down and remain…
Read MoreOur Greatest Need is Our Lessons Learned
At one of our last Industry Association gatherings, we asked a group of small business owners we work closely with what they would say their members’ greatest need today is. The answer was an astounding “help us to be prepared for the next crisis”. Here are some of the comments we’ve heard: “We weren’t ready…
Read MoreFinish Strong in the 5th Quarter
If you’ve ever attended a UW-Badger football home game, I hope you stayed for the 5th Quarter. It is legendary. The game just isn’t over until the Badger Band stops playing and the crowd stops dancing. Even the opposing team’s band members, cheer squads and alumni join in. It’s a blast and the band always…
Read MoreThe Entrepreneur’s Foundation
The basic Merriam-Webster definition for entrepreneur is “one who organizes, manages and assumes the risks of a business or enterprise”. The Resultants tend to question that definition. If you take it at face value, then all owners would be considered an entrepreneur. However, from our perspective, that definition is too general. Our experience working with owners…
Read More5 Tips to Improve Team Issue Solving
How good is your team at solving issues? Are they disciplined about going after a solution as quickly as possible? Problem solving is a required skill for any team and the recipe for success is made up of: the belief that “my team owns the problem”, the courage to make decisions amidst complexity and lack…
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