Posts by Steve Wilcox

“I’m extremely skilled at passive-aggressive behavior.” Now, that would look ridiculous on a resume, but it perfectly describes a hidden challenge that quietly undermines organizational effectiveness across America. I’ve spent 27 years walking into boardrooms, plant floors, and meetings, and I can tell you this: many leadership teams have moments where they slip into partial…

Ever watch a job site or office suite first thing in the morning? All too often, it can be a lot like a circus… People wander in, chat about last night’s game, grab some coffee, and do pretty much everything except get started. It can feel chaotic, abrupt – and kind of crazy. While these…

After having been directed by her boss, “Now that you are a manager, you need to establish your own team”, Shannon began building her team, the software department at a large banking organization. When she first started in the department, she found it odd that the team did not have individual offices. Instead, they sat…

I once walked into the office of a potential client and saw a beautiful wall display of five core values behind the receptionist’s desk. As I waited for my appointment, I mentioned to the receptionist, “those are amazing core values… what a great guide for employees and customers”. Her response? “Oh those? We don’t really…